Hi I recently completed a Masters of Science at New York University in May ‘07. My concentration is e-commerce. I have vast expertise which I am sure will help you develop your online business. For the time being untilI get my Green card, I would like to lend you my knowledge at a very low pricing of $100. No other hidden charges! Your $100 gets you the whole set of services listed below: 1) I will review your website to check: a. Usability - Can visitors easily obtain what they are looking for? Is it easy to complete a transaction without having the shopping cart abandoned? b. Web design - Is your homepage impressive to keep first-time visitors stay long enough to buy your product or obtain the information they are looking for? Is your web site too jammed? c. Navigation - Is it easy for visitors to navigate your website? How many clicks will it take to reach what they want? d. SEO (Search Engine Optimization) - Increase traffic to your website. 2) Branding! Branding! Branding! : This is the very fundamental yet most important step you have to take before starting your business. In this competitive market, your products need to stand out with a sound branding. Why do I have to buy this product from your online store and not from that of others? I can help you to establish your brand.3) marketing strategy: CRM (Customer Relationship Management) is the keyword nowadays for a successful marketing strategy. Is your online business based on it? Keeping existing customers is by far a more profitable strategy rather than keeping on hunting new ones. I can help you to keep customer satisfaction higher and increase the retention rate. 4) Customer care: Once you obtain a customer, you have to make your online business very very sticky so that customers just cannot leave! I can advise you on what you need to do to acomplish “tickiness”!I will start by interviewing you to fully understand your business, the field, competitors and issues you may have. I will continue to work with you until these issues are sorted out to your full satisfaction. The lead time will vary depending on the case, but normally it is from a few weeks to 3 months. MINI BIO: I have been engaged in the field of Customer Service - managed a customer service center, engaged in quality control management, contributed to obtain ISO9001 - for 15 years in European and Asian telecom companies. I graduated from New York University in May ‘07 while working as a full time employee. My Masters’ thesis is titled “A study onhow online retailers can increase customer satisfaction levels”

This entry was posted on Tuesday, January 1st, 2008 at 5:12 am and is filed under Portland News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.